Do I keep my phone number?
Yes. Your calls still ring your phone. If you don't answer, the call forwards to us and the text goes out from your registered business texting line. Moving your own number over is possible but takes a few weeks, so most owners don't.
How fast does the text go out?
Right after the call ends unanswered. We set your phone to forward after about 15 seconds of ringing, so your own voicemail doesn't pick up first.
Why does setup take about three weeks?
US carriers require every business that sends automated texts to register first. Approval usually takes a couple of weeks. We build and test while we wait.
Will the AI quote prices or make promises?
It's set up to answer common questions in your words and book open times. It's set up not to quote prices, it tells customers they're texting with an automated assistant, and it hands the conversation to you when someone asks for a person or it isn't sure.
What do customers see in the first text?
Your business name, a short note that you missed their call, and how to reply. It also includes "Reply STOP to opt out," which carriers require on the first message.
What happens if I cancel?
Tell us before your next billing date. Service stops at the end of the month you paid for. We'll export your contacts and conversations for you before we shut it off.
I already use Jobber, Skimmer or Housecall Pro.
That's fine. We work alongside your job software. On the call, we'll look at what your software already does so you don't pay twice for the same thing.
Who do I call when something's wrong?
Us. You get a direct line to the person who set up your system and knows how it works, not a ticket queue.
What if you're unavailable?
Your system doesn't depend on anyone being at a desk. Missed-call texts, booking and reminders run on their own once they're live and tested. Changes are tested before they go on, and you can ask for an export of your contacts and conversations at any time.
What do I need to get started?
Your legal business name, EIN and business address, a website with privacy and terms pages (we can help if you don't have one), and a few minutes to verify your identity with a photo ID when we set up your texting number.